Frequently Asked Questions

Find answers to common questions about K-Beauty Studio, including shipping and payment details. Get the info you need for a seamless shopping experience.

We ship to the United States and Australia

Shipping is a flat rate of $9.99, with FREE shipping on orders over $100.

Orders typically arrive within 7–10 business days, including processing and shipping.

Once your order ships, you’ll receive a tracking number via email for real-time updates.

We accept Visa, MasterCard, PayPal, ApplePay, and GooglePay at checkout.

For any change or cancellation requests, please kindly email our team at support@kbeautystudio.com as soon as possible with your order number.

We will check with our warehouse team to see if this is possible, but are unable to cancel orders that have already been processed.

If you receive a damaged or defective product, please email our team at support@kbeautystudio.com within 14 days of delivery to arrange a replacement or refund.

In your email, include your order number and attach photos of the issue.

Our customer support team will assist you in resolving the matter as quickly as possible.

If you have a favourite product from one of our stocked brands that you can’t find on our site, contact us at support@kbeautystudio.com, and we’ll advise on availability.

If you missed your delivery, check your tracking number in the shipping confirmation email (please check your junk/spam folder if you can’t find it).

•For USA orders, track your package on the USPS website: usps.com

•For Australia orders, track it on the Australia Post website: auspost.com.au

If your package is awaiting collection or needs re-delivery, follow the instructions provided by the carrier.

If you need further assistance, feel free to contact us at support@kbeautystudio.com.

We do not provide refunds or reshipments for the following returned packages:

• Packages delivered to an incorrect address provided by the customer.

•Packages that were unclaimed by the recipient.

•Failed deliveries due to insufficient information (e.g., incomplete or unclear recipient name/address).

•Failed deliveries due to the recipient being unavailable at the time of delivery and/or subsequent re-delivery attempts and reminders.

We recommend closely monitoring your tracking updates, and making appropriate arrangements to collect shipped goods. 

You can typically find these dates on the back or bottom of the packaging.

1.Manufacturing Date

The manufacturing date is often marked as MFD, MFG, or simply “M.” It represents the date when the product was made. In Korean, “제조” also means “Manufactured".

Example: MFD20240801 ‘제조’ > This indicates the product was manufactured on August 1, 2024.

2.Expiration Date

The expiration date is indicated by “EXP,” which shows the year, month, and day the product will expire. In Korean, “까지” means “Expiry".

Example: EXP20270801 ‘까지’ > This means the product is valid until August 1, 2027.