Frequently Asked Questions

We ship to the United States, Singapore and Australia.

We keep it simple - shipping is a flat rate of $4.99 on all orders, with FREE shipping for orders over $49.

Orders are processed within 3–5 business days, and shipping typically takes 7–14 business days after processing.

We’ve recently moved to a slightly slower delivery process in order to reduce costs for our customers - both on product pricing and shipping fees.

This adjustment was made in response to sudden changes in US customs policy, allowing us to keep our products affordable while still delivering to US, Australia and Singapore.

Delivery times may vary depending on your location and customs clearance.

Once your order ships, you’ll receive a tracking number via email for real-time updates.

If you receive a damaged or defective product, please email our team at support@kbeautystudio.com within 7 days of delivery to arrange a replacement or refund.

In your email, include your order number and attach photos of the issue. Our customer support team will assist you in resolving the matter as quickly as possible.

🇺🇸 United States
No - despite recent US customs policy changes, all US orders from K-Beauty Studio are shipped DDP (Delivered Duty Paid).
All taxes will be fully covered by us.
*Please kindly note that this policy is subject to change at any time.

Background: As of August 29, 2025, U.S. Customs removed the duty-free exemption for orders under $800. All shipments may now be subject to import duties and fees, regardless of order value.

🇦🇺 Australia
Generally no. Orders to Australia are shipped duty-free under the AUD $1,000 de minimis threshold.
• Orders under AUD $1,000 typically do not incur customs fees or import GST.
• If your order exceeds this amount, duties or GST may apply, and the shipping carrier will collect these at delivery.
• K-Beauty Studio does not collect or prepay these fees.

🇸🇬 Singapore
For most orders, no. Singapore generally does not charge GST or duties on low-value shipments.
• Orders under SGD $400 are typically exempt from GST and duties.
• Orders over this amount may incur GST (currently 9%) and possible duties, charged by Singapore Customs.
• These are not included at checkout and must be paid directly to the courier if applied.

If you missed your delivery, check your tracking number in the shipping confirmation email (please check your junk/spam folder if you can’t find it).

• For USA orders, track your delivery on the USPS website: usps.com

• For Australian orders, track your delivery on the Australia Post website: auspost.com.au

If your package is awaiting collection or needs re-delivery, follow the instructions provided by the carrier.

If you need further assistance, feel free to contact us at support@kbeautystudio.com.

We do not provide refunds or reshipments for the following returned packages:

•Packages delivered to an incorrect address provided by the customer.

•Packages that were unclaimed by the recipient.

•Failed deliveries due to insufficient information (e.g., incomplete or unclear recipient name/address).

•Failed deliveries due to the recipient being unavailable at the time of delivery and/or subsequent re-delivery attempts and reminders.

We recommend closely monitoring your tracking updates, and making appropriate arrangements to collect shipped goods. 

We accept Visa, MasterCard, PayPal, ApplePay and GooglePay at checkout.

For any change or cancellation requests, please kindly email our team at support@kbeautystudio.com as soon as possible with your order number.

We will check with our warehouse team to see if this is possible, but are unable to cancel orders that have already been processed.

If a cancellation is approved, a refund will be issued less any banking transaction fees that we have incurred.

At K-Beauty Studio, customer satisfaction is our top priority. However, due to hygiene and safety concerns, we are unable to accept returns or exchanges on cosmetic products, including skincare items, once they have been opened or used.

Refund Eligibility
Refunds are only issued for:
• Items damaged in transit (with photo evidence).
• Incorrect items sent.

How to Request a Refund
1. Contact us at support@kbeautystudio.com within 7 days of delivery.
2. Provide your order number and details, including photos.
3. Our team will review your request and provide next steps.

We appreciate your understanding and support as we prioritize product safety and quality.

You can typically find these dates on the back or bottom of the packaging.

1.Manufacturing Date

The manufacturing date is often marked as MFD, MFG, or simply “M.” It represents the date when the product was made. In Korean, “제조” also means “Manufactured".

Example: MFD20240801 ‘제조’ > This indicates the product was manufactured on August 1, 2024.

2.Expiration Date

The expiration date is indicated by “EXP,” which shows the year, month, and day the product will expire. In Korean, “까지” means “Expiry".

Example: EXP20270801 ‘까지’ > This means the product is valid until August 1, 2027.

Shelf life is typically 2–3 years unopened.

After opening, most should be used within 6–12 months.

Many Korean sunscreens are tested and approved in places like Europe or the US, but they haven’t been officially tested under Australian conditions. Because SPF claims need to meet Australian standards to be displayed on our site, we’ve removed the SPF rating from these products - even though they’re still packed with skin-loving protection. You can enjoy their benefits, just keep in mind that the SPF strength hasn’t been verified for Aussie use.

Everyone’s skin is different, and reactions can occasionally happen with any skincare product. If you’re aware of specific ingredient sensitivities, we recommend checking the full ingredient list on each product page before placing your order, or feel free to reach out to us at support@kbeautystudio.com and we’ll happily help guide you.

If you’re unsure, we always suggest doing a quick patch test on a small area of skin first. If irritation or a reaction occurs, stop using the product immediately and seek medical advice if needed.

While we do our best to stock gentle, skin-loving formulas, K-Beauty Studio can’t take responsibility for individual allergic reactions and unfortunately can’t offer returns or replacements in these cases. That said, we truly hope your skin loves everything you try from us!

Absolutely! Many products are gentle and well-suited to younger, acne-prone skin. Look for mild cleansers, light moisturizers and calming serums.

Great question! These three might seem similar, but each plays a unique role in your routine:

Essence: A lightweight, hydrating layer that preps your skin to better absorb the rest of your products.

Serum: Targets specific skin concerns like pigmentation, fine lines or breakouts with concentrated active ingredients.

Ampoule: Think of this as a supercharged serum - it’s even more concentrated and perfect for when your skin needs an extra boost (like during flare-ups or seasonal changes).

‘Glass skin’ is a K‑Beauty term that describes skin that’s so clear, smooth, and luminous, it looks almost like glass. It’s not about having “perfect” skin - it’s about having well-hydrated, even-toned, healthy skin that naturally glows.

You can get that glow by staying consistent with your routine, focusing on hydration, and using ingredients like hyaluronic acid, niacinamide, and snail mucin.

Please reach out via the Contact page. We will be happy to assist you!