Refund policy

At K-Beauty Studio, customer satisfaction is our top priority. However, due to hygiene and safety concerns, we are unable to accept returns or exchanges on cosmetic products, including skincare items, once they have been opened or used.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will gladly arrange a replacement or refund.

Refund Eligibility
Refunds are only issued for:
• Items damaged in transit (with photo evidence).
• Incorrect items sent.

How to Request a Refund
1. Contact us at support@kbeautystudio.com within 7 days of delivery.
2. Provide your order number and details, including photos if applicable.
3. Our team will review your request and provide next steps.

We appreciate your understanding and support as we prioritize product safety and quality.

Returned packages
We do not provide refunds or reshipments for the following returned packages:
• Packages delivered to an incorrect address provided by the customer.
• Packages that were unclaimed by the recipient.
• Failed deliveries due to insufficient information (e.g., incomplete or unclear recipient name/address).
• Failed deliveries due to the recipient being unavailable at the time of delivery and subsequent re-delivery attempts and reminders.

We recommend closely monitoring your tracking updates, and making appropriate arrangements to collect shipped goods.

Order cancellations
For any order cancellation requests, please kindly email our team at support@kbeautystudio.com as soon as possible with your order number. We will check with our warehouse team to see if this is possible, but are unable to cancel orders that have already been processed. If a cancellation is approved, a refund will be issued less any banking transaction fees that we have incurred.